At Beverly Hills Egg Donation, we’ve always been committed to providing a supportive, personalized experience for our intended parents.  But we recently took steps to make that experience even better by creating a new position for our longtime Cycle Coordinator, Ellie Goldman.  Ellie is now BHED’s Director of Client Services.

So what difference does that make?  Actually, a great deal.  Ellie is an experienced and caring partner who is there for our intended parents from beginning to end, joining forces with them from the moment they contact BHED and seeing them through the entire process of choosing a donor.

You might wonder how Ellie and BHED work differently than other egg donation agencies.  Many of them operate strictly as a business: intended parents pick their donor, send their payment, and the agency forwards the donor’s profile to the doctor.  It’s impersonal and clinical at a time when intended parents are craving feedback, support and empathy.

At BHED, we don’t want our intended parents to feel like a cog in the wheel of a business transaction.  On the contrary: our intended parents are the captains of a team of players whose ultimate shared goal is the creation of a baby.  And Ellie is both team manager and head cheerleader, working with our intended parents to reserach and consider prospective donors, communicate questions and requests to donors of interest, and provide support.  And if an intended parent desires a more personal connection to his or her donor, BHED is happy to host conference calls, Skype video chats, or face-to-face meetings between the parties, while still ensuring that everyone’s anonymity is protected.

We know that the egg donation process can be overwhelming and anxiety provoking for intended parents.  Our goal is to lessen that anxiety rather than add to it.  We never want an intended parent to feel rushed into making a decision; in fact, 99 percent of the work Ellie does with and for intended parents happens before BHED is paid.  While some intended parents know exactly which donor they want, others may need to take their time during the selection process.  At no point will an intended parent feel any pressure to make a decision any faster than is comfortable.  There is no time limit at BHED, and we do not ask for payment until our intended parents have chosen a donor and we have confirmed that she is ready to be matched.  It is critical to us that by the time intended parents choose a donor and sign our agency agreement, they feel 100 percent confident moving forward not only with their donor, but with us.

At BHED, we are keenly aware that this process can be an isolating one, especially for intended parents who live abroad, far from their donor and doctors.  Ellie’s new Director of Client Services position was created expressly for the benefit of our intended parents so that they have a dedicated team member who is always available for questions, feedback, and support.